Returns, Refunds and Cancellation Policy

We want you to be happy with what you bought. This page explains what happens if you change your mind, or if something arrives wrong.

This policy applies only to orders placed on yadom.life. Orders placed on Amazon, Blinkit, Zepto, Instamart, Tata 1mg or any other marketplace are governed by that platform's own returns policy. Please raise those requests with the platform you bought from.

All orders on yadom.life are prepaid. We do not offer Cash on Delivery. Every refund under this policy therefore goes back to the payment method you originally used.

Cancellation

You can cancel your order any time before it is dispatched.
Once an order has been handed to our courier partner it cannot be cancelled, because it has entered the courier network and we cannot pull it back.
To cancel, write to us at care@yadom.life with your order number, or WhatsApp us on +91 93194 03111. We will confirm by email, usually within 2 business days.
If a courier attempts delivery even after your cancellation was confirmed, you can simply refuse to accept the parcel. The refund is processed once the parcel reaches us.
Once a cancellation is confirmed we refund the full amount you paid to your original payment method. Since shipping is free on every order, nothing is deducted.

We reserve the right to cancel any order before dispatch, including where the product is out of stock, where a price or listing error has occurred, or where we have reason to believe the order is fraudulent or intended for resale. If we cancel your order, you get a full refund.

Returns

We do not accept returns of opened or used products.

Yadom Life products are personal care products that come into contact with your skin and airways. Once a unit has been opened, we cannot verify how it was stored or handled, and we cannot put it back into circulation. This is a hygiene and safety position, not a commercial one, and it is standard across the personal care category.

We also do not offer exchanges between products or variants for the same reason.

Free replacements

If something is wrong with what you received, we will fix it at no cost to you. We will send a free replacement if you received any of the following:

The wrong product
A damaged or leaking product
A defective or non-functional unit
An expired product, or one delivered too close to its expiry
An incomplete order with items missing

To raise a request, write to us at care@yadom.life within 7 days of delivery with:

Your order number
Clear photos or a short video of the product, the batch and expiry printing, and the outer packaging
A description of the problem

We review the request and, if approved, dispatch a replacement within 7 working days.

In most cases you do not need to send the original product back. If your request is approved you can dispose of it. In a small number of cases we may ask you to return the unit so we can send it to our manufacturing partner for a quality check. If we do, we arrange and pay for the pickup.

If the product is out of stock at the time your replacement is approved, we will refund you in full instead.

We cannot approve a replacement where the product has been opened, used, tampered with, decanted, or altered, unless the defect is the reason it was opened. We also cannot approve requests raised more than 7 days after delivery.

Refunds

Where a refund applies under this policy, here is how it works:

We initiate the refund to your original payment method as soon as your request is confirmed. It usually reflects in your account within 7 to 10 working days from the date we initiate it. The exact timing depends on your bank or card issuer, and that part is outside our control.
Because shipping is free and all orders are prepaid, refunds are for the full amount you paid. There are no delivery charges or handling fees to deduct.
If a refund has not reached you within 14 days of us initiating it, write to us at care@yadom.life with your order number and we will follow it up with the payment gateway on priority.
Where a discount code or a bundle offer was applied, refunds are calculated on the amount you actually paid, not on the listed price. If a partial refund breaks the qualifying condition of an offer, the value of that offer is adjusted from the refund.

Delayed delivery

If your order is more than 10 days past its estimated delivery date, see the Delayed Delivery section of our Shipping Policy. You can choose either a replacement shipment or a full refund to your original payment method.

A note on our products

Yadom Life products are cosmetic products for external use. They are not medicines. They are not intended to diagnose, treat, cure or prevent any disease or medical condition, and they are not a substitute for medical advice.

We do not accept returns or refunds on the basis that a product did not produce a particular result. Individual experience varies, and this is normal.

As with any personal care product, we recommend a patch test before regular use. If you are pregnant, nursing, have a known skin sensitivity, or are under medical treatment, speak to your doctor before adding a new product to your routine. Keep out of reach of children. Discontinue use and consult a doctor if irritation occurs.

If you believe a product caused a reaction, stop using it and write to us at care@yadom.life straight away with your order number and batch number. We take these seriously and will investigate with our manufacturing partner.

Grievances

If you are not satisfied with how your request was handled, you can escalate to our Grievance Officer. Details are on our Terms and Conditions page.